Contact Us

For Treatment/Authorizations, Benefits/Eligibility, Claims, Appeals or any other member-related issue, access the Secure Transactions on Provider Express or call the Customer Service number on the back of the member's ID card.

Rhode Island Network Management
475 Kilvert Street
Warwick, RI 02886

Main Number: (877)614-0484

Rhode Island Autism/ABA Network Management

(877)614-0484

If additional assistance is required after calling customer service:

Optum UnitedHealthcare

Providence County providers:

Stacie Warner, Senior Network Manager

Email:  stacie.warner@optum.com

Telephone:  612-642-7670

Bristol, Kent, Newport & Washington County Providers:

Christine Pellegrino-Celio, Provider Relations Advocate

Email:  christine.pellegrino-celio@optum.com

Telephone:  401-732-7100

Optum Neighborhood Health Plan of Rhode Island

Providence County Providers:

Wendy Hamel Sherzer, Provider Relations Advocate

Email:  wendy.hamel.sherzer@optum.com

Telephone:  401-732-7120

Bristol, Kent, Newport & Washington Counties

Aura L. Matos

Provider Relations Advocate

Email: aura_matos@optum.com

Telephone: 401- 248-2777

Provider Escalations for unresolved or urgent items:

Rhode Island, all products & all lines of business

Robert W. Wishtischin, Optum Director, Provider Relations

Email:  robert.wishtischin@optum.com

Telephone:  612-476-6525